With the liberalisation in the mode of postal communication, the Department of Posts and the Private courier services have jumped into the services of effective delivery of postal letters,parcels etc., to the people of India. When the system of change was brought about the Dept., laggled behind in coping up with the delivery speed as compared to the private courier service. But as things started improving in the administrative side of the Postal department by way of computerisation and better working facilities, the dept. has gradually and steadily is showing lot of improvements in their handling and the public are standing to gain. At the same tine, the private players, though started with a big bang, have slowly got into the system of franchising thru local players who never had any prior experience in handling postal delivery system. The result is the local franchisee engages cheap labour to deliver the posts to the public without admininstrative facilities like proper travel facilities and the cheaply paid employees do not care to deliver the post to the proper person on time.Really speaking, most of the time, people see such delivery boys dumping the posts in some corner of the residential areas and manage to get the signatures for proof of delivery in their own ways. On the contrary the postman contuinues to be a loyal servant of the postal dept. and continues to dohis public service as he was doing in the past and in fact more cordial and courteous to the people on the fear that the public have got more scope to fight for their rights under the changed provisions of laws in the country. The private players should learn the lesson from the present situation and eliminate the franchise system and get into direct dealings with the public so as to win their confidence.

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